COVID-19 Policies and Procedures

Dear Valued Guest - 

Balcom Canyon Pet Lodge remains opened and staff during this unprecedented time however we are modifying our schedule and procedures to assure the health and safety of our valued clients and staff. 

Office Hours - 

- While our staff remains on site 24/7 to provide care for your animals, our office hours have been modified to appointment only. We will be taking appointments during our regular offices hours of Monday thru Friday 8:00 am to 6:00pm & Saturday/Sunday 9:00 am to 3:00pm. We will call you the day prior to confirm the best appointment time that will fit your schedule for the day. 

Check In/Out Procedures - 

- We ask that all clients and staff practice social distancing by remaining outside of the office. Please call (805) 523-7076 and a staff member will be out to assist you. We will send you the contract the day prior. Please bring in the updated contract, along with vaccines (if needed) upon checkin.

Item Policy - 

- At this time, we are only current accepting medication and food. All animals are provided with beds, blankets, dishes and toys.